This computerized maintenance management system (CMMS)/enterprise asset management (EAM) software review report examines CMMS/EAM software by Infor and its support for CMMS/EAM processes against known benchmarks. It assesses Infor EAM by Infor for CMMS/EAM functionality and reviews the product’s support capacity with a focus on:
- General CMMS Functionality
- Maintenance Management
- Human Resources
- Purchasing Management
- Inventory Management
The report also contains an independent analyst’s review of the CMMS/EAM software based on a demonstration provided by Infor. The review identifies the features of Infor EAM that distinguish it from other CMMS/EAM solutions, including its equipment generation to assist in the creation and configuration of products, work order (WO) scheduling capabilities to organize work order activities and employee availability in real time, and a zero downtime upgrade feature to maximize application speed and employment. The analyst also outlines the software provider’s implementation process, support model, and target user base.
Pivotal CRM is a solution for manufacturing industry customers that is particularly ideal for clients in the financial services and discrete and process manufacturing sectors. Pivotal CRM provides CRM support to businesses through sales force automation, marketing management, and service management support.
Infor EAM achieved TEC certification status for its CMMS/EAM software solution by completing TEC’s certification program, which includes a demonstration of the CMMS/EAM software’s support for specific real-world business processes and a detailed functional benchmarking analysis.
Based on a demonstration of Infor EAM, a TEC analyst has assessed the CMMS/EAM software’s features, evaluating the software against known industry benchmarks, to determine that Infor EAM is a strong CMMS/EAM system.
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