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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
customer relationship management analysis for global manufacturing:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
customer relationship management analysis for global manufacturing:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
Zilliant, a data-driven, price management software provider, aims to enable business-to-business companies to optimize revenue
and margins through decision support and automation software that delivers more effective discount guidelines, in-depth price
analytics, intelligent deal management, and successf (...)
Excerpt related to
customer relationship management analysis for global manufacturing:
Zilliant, a data-driven, price management software provider, aims to enable business-to-business companies to optimize revenue
and margins through...
Published:
2007-06-06
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer relationship management analysis for global manufacturing:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
Although a relative newcomer, the Process Manufacturing Solutions division of SCT has been able to remain focused on the
process manufacturing industry. With the exit or weakening position of most other process-focused vendors, SCT should thrive.
However, its low profile marketing strategy, undeveloped c (...)
Excerpt related to
customer relationship management analysis for global manufacturing:
Although a relative newcomer, the Process Manufacturing Solutions division of SCT has been able to remain focused on the process
manufacturing ind...
Published:
2001-01-15
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Abstract:
After 9/11, the analyst community optimistically predicted a sharp rise in the demand for global trade management (GTM) software.
While initially vendor shares rose, pre- and post-9/11 barriers have prevented the profitability and ubiquity of GTM software. (...)
Excerpt related to
customer relationship management analysis for global manufacturing:
After 9/11, the analyst community optimistically predicted a sharp rise in the demand for global trade management (GTM) software.
While initially ...
Published:
2005-11-11
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Excerpt related to
customer relationship management analysis for global manufacturing:
... from other social customer relationship management
(CRM) solutions ... for social customer service, Astute ... data for marketing
(brand analysis, influencer analysis ...
Published:
2011-10-24
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Abstract:
Supporting the Lean Value Stream with Technology Solutions. Read White Papers and Other Software for Your Implementation and
for Supporting the Lean Value Stream with Technology Solutions. In today’s manufacturing environment, suppliers and manufacturers
alike need to be highly selective when choosing a (...)
Excerpt related to
customer relationship management analysis for global manufacturing:
Supporting the Lean Value Stream with Technology Solutions. Read White Papers and Other Software for Your Implementation and
for Supporting the Lea...
Published:
2010-03-11
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Abstract:
The PeopleSoft-J.D. Edwards merger was, in great part, about retaining the big five (or big four, or big three) seat and
the need to be bigger within shrinking market opportunities. The combined vendors should now a have solid foothold against
SAP and Oracle, particularly because one better-performing si (...)
Excerpt related to
customer relationship management analysis for global manufacturing:
The PeopleSoft-JD Edwards merger was, in great part, about retaining the big five (or big four, or big three) seat and the
need to be bigger wit...
Published:
2004-01-26
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Excerpt related to
customer relationship management analysis for global manufacturing:
... competitor CODA, but the analysis of this ... As for the future customer
relationship management (CRM) offering ... Extended global
capabilities including user choice ...
Published:
2008-01-28
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Excerpt related to
customer relationship management analysis for global manufacturing:
... optimization, staff productivity analysis, budget forecasting ... uptime;
reliability risk management; strategic planning. ... challenges of global
manufacturing and ever ...
Published:
2008-07-25
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Abstract:
The appeal of global sourcing is understandable given the benefits of seemingly lower costs. But without discerning hidden
challenges and eliminating potential shortcomings, the process may be more costly than anticipated—a situation especially
true for companies using inadequate, out-of-date enterpris (...)
Excerpt related to
customer relationship management analysis for global manufacturing:
The appeal of global sourcing is understandable given the benefits of seemingly lower costs. But without discerning hidden
challenges and eliminat...
Published:
2007-08-06
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Abstract:
SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification
of its broadening collection of supply chain management (SCM) solutions under the SSA SCM brand and formation of a specialized
Strategic Solutions division--which also includes other e (...)
Excerpt related to
customer relationship management analysis for global manufacturing:
SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification of
its broadening collect...
Published:
2004-09-15
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Abstract:
QAD, a notable player in the upper middle of the discrete manufacturing market, embarked a few years ago on reinventing itself
by delivering applications that would optimize complex order fulfillment processes across multiple enterprises and divisions.
Another major product enhancement feat at the time w (...)
Excerpt related to
customer relationship management analysis for global manufacturing:
QAD, a notable player in the upper middle of the discrete manufacturing market, embarked a few years ago on reinventing itself
by delivering appli...
Published:
2003-09-19
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
customer relationship management analysis for global manufacturing:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
Cooperative markets and clever strategies controlling internal developments and guiding marketing may help Parametric Technology
Corporation (PTC) reach revenues of $1 billion (USD) by 2008. However, more impressive is this may make PTC an innovator in
product lifecycle management. (...)
Excerpt related to
customer relationship management analysis for global manufacturing:
Cooperative markets and clever strategies controlling internal developments and guiding marketing may help Parametric Technology
Corporation (PTC)...
Published:
2005-11-18
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Abstract:
FourSite 4.4 is an upgrade of its fulfillment solution oriented towards third party logistics (3PL) providers. ViaOptimize,
is an advanced step for companies who have already automated their facilities with Provia's WMS and are now looking at optimization
as a key area of improvement, efficiency and cost (...)
Excerpt related to
customer relationship management analysis for global manufacturing:
FourSite 4.4 is an upgrade of its fulfillment solution oriented towards third party logistics (3PL) providers. ViaOptimize,
is an advanced step fo...
Published:
2004-08-17
-
Abstract:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages? (...)
Excerpt related to
customer relationship management analysis for global manufacturing:
The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizatio...
Published:
2006-07-07
-
Abstract:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products. (...)
Excerpt related to
customer relationship management analysis for global manufacturing:
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks ca...
Published:
2007-05-28
-
Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer relationship management analysis for global manufacturing:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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