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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
customer relationship management general global manufacturing:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them to restructure their supply chains, align business processes, define and establish company-supplier relationships,
and integrate information systems to share in (...)
Excerpt related to
customer relationship management general global manufacturing:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them t...
Published:
2007-01-19
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Abstract:
Easy to read. Download the case study about Martin's Wood Products. Martin’s Wood Products, producers of solid wood furniture
for over 20 years, is a family-run business that has aimed to keep pace with the enterprise resource planning (ERP) advances
of the 21st century. To bring costing under control, (...)
Excerpt related to
customer relationship management general global manufacturing:
... floor and in management meetings - this translates to leaner, more efficient operations
and long-term improvements to your bottom line." Source: Global Shop ...
Published:
2010-03-11
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Abstract:
SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification
of its broadening collection of supply chain management (SCM) solutions under the SSA SCM brand and formation of a specialized
Strategic Solutions division--which also includes other e (...)
Excerpt related to
customer relationship management general global manufacturing:
SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification of
its broadening collect...
Published:
2004-09-15
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Abstract:
SSA Global's strategy to grow both organically and through acquisition while developing an end-to-end suite of applications
with one open platform architecture has allowed this traditional enterprise resource planning vendor to evolve into a supply
chain management solutions provider. (...)
Excerpt related to
customer relationship management general global manufacturing:
SSA Global's strategy to grow both organically and through acquisition while developing an end-to-end suite of applications
with one open platform...
Published:
2006-01-19
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Abstract:
What has QAD, a leading provider of enterprise applications for global manufacturing companies, been up to lately? TEC principal
analyst P.J. Jakovljevic reconnects with QAD and looks at how the company has leveraged strategic channels, highly scalable
solutions, and technology partnerships to address th (...)
Excerpt related to
customer relationship management general global manufacturing:
What has QAD, a leading provider of enterprise applications for global manufacturing companies, been up to lately? TEC principal
analyst PJ Jako...
Published:
2011-11-24
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Abstract:
Although a relative newcomer, the Process Manufacturing Solutions division of SCT has been able to remain focused on the
process manufacturing industry. With the exit or weakening position of most other process-focused vendors, SCT should thrive.
However, its low profile marketing strategy, undeveloped c (...)
Excerpt related to
customer relationship management general global manufacturing:
Although a relative newcomer, the Process Manufacturing Solutions division of SCT has been able to remain focused on the process
manufacturing ind...
Published:
2001-01-15
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Abstract:
The market for enterprise incentive management (EIM) products is in its early stages and is rapidly evolving. Callidus Software
is the EIM vendor of choice for some of the largest companies in the world. (...)
Excerpt related to
customer relationship management general global manufacturing:
The market for enterprise incentive management (EIM) products is in its early stages and is rapidly evolving. Callidus Software
is the EIM vendor ...
Published:
2006-12-11
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Abstract:
This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority
for your organization. This guide to supply chain management (SCM) functions/features will help you determine which SCM features
are a high priority for your organization. Learn ab (...)
Excerpt related to
customer relationship management general global manufacturing:
This guide to supply chain management (SCM) functions/features will help you determine which SCM features are a high priority
for your organization...
Published:
2010-05-04
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
customer relationship management general global manufacturing:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
P.J. Jakovljevic clarifies the market positioning of Sage's enterprise resource planning (ERP) and customer relationship management
(CRM) portfolios. Having developed an extraordinary customer experience (ECE) strategy—“Enrich, Connect, Grow”—Sage is firming
up its enterprise resource planning (ER (...)
Excerpt related to
customer relationship management general global manufacturing:
PJ Jakovljevic clarifies the market positioning of Sage's enterprise resource planning (ERP) and customer relationship
management (CRM) portfolio...
Published:
2011-05-13
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Abstract:
The PeopleSoft-J.D. Edwards merger was, in great part, about retaining the big five (or big four, or big three) seat and
the need to be bigger within shrinking market opportunities. The combined vendors should now a have solid foothold against
SAP and Oracle, particularly because one better-performing si (...)
Excerpt related to
customer relationship management general global manufacturing:
The PeopleSoft-JD Edwards merger was, in great part, about retaining the big five (or big four, or big three) seat and the
need to be bigger wit...
Published:
2004-01-26
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Abstract:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your Acquisition In Relation To Social CRM. Most of your customers and prospects expect you to be involved
in social media—and they’ll be more likely to do (...)
Excerpt related to
customer relationship management general global manufacturing:
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer. Find Free Guidelines and Other
Solutions to Define Your...
Published:
2010-03-11
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Abstract:
Over past two decades, ROI Systems has shown the commitment to deliver solid discrete manufacturing functionality and superior
customer support, with modest growth and cautious new technology introduction as a consequence. Owing to its slow growth,
ROI has achieved a small market presence in general and (...)
Excerpt related to
customer relationship management general global manufacturing:
Over past two decades, ROI Systems has shown the commitment to deliver solid discrete manufacturing functionality and superior
customer support, w...
Published:
2000-06-22
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer relationship management general global manufacturing:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Epicor competes in multiple enterprise business applications markets. Epicor may mean different things to different people,
which does not really help mind share creation in particular segments of interest. (...)
Excerpt related to
customer relationship management general global manufacturing:
Epicor competes in multiple enterprise business applications markets. Epicor may mean different things to different people,
which does not really...
Published:
2003-06-14
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Abstract:
The added value of both SSA Global and Infor is that existing users of relatively small and dubious ERP products should now
gain the benefits of synergistic software developments from other ERP siblings. (...)
Excerpt related to
customer relationship management general global manufacturing:
The added value of both SSA Global and Infor is that existing users of relatively small and dubious ERP products should now
gain the benefits of s...
Published:
2006-05-02
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Abstract:
Cooperative markets and clever strategies controlling internal developments and guiding marketing may help Parametric Technology
Corporation (PTC) reach revenues of $1 billion (USD) by 2008. However, more impressive is this may make PTC an innovator in
product lifecycle management. (...)
Excerpt related to
customer relationship management general global manufacturing:
Cooperative markets and clever strategies controlling internal developments and guiding marketing may help Parametric Technology
Corporation (PTC)...
Published:
2005-11-18
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Abstract:
The year 2001, which was an exceptional year of financial performance for PeopleSoft, including record total revenue, record
profit, and more than $500 million of generated cash, might have become its liability as well, as it might be quite difficult
to repeat. (...)
Excerpt related to
customer relationship management general global manufacturing:
The year 2001, which was an exceptional year of financial performance for PeopleSoft, including record total revenue, record
profit, and more than...
Published:
2002-06-19
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Abstract:
The vendor that many have long forgotten seems to be reincarnating. In order to return from oblivion SSA GT has been making
strides to put itself back on the global enterprise applications map, primarily through salvaging the relationships with existing
customers. Will the latest V8 product vouch for an (...)
Excerpt related to
customer relationship management general global manufacturing:
The vendor that many have long forgotten seems to be reincarnating. In order to return from oblivion SSA GT has been making
strides to put itself ...
Published:
2001-09-10