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Abstract:
Although a relative newcomer, the Process Manufacturing Solutions division of SCT has been able to remain focused on the
process manufacturing industry. With the exit or weakening position of most other process-focused vendors, SCT should thrive.
However, its low profile marketing strategy, undeveloped c (...)
Excerpt related to
customer relationship management vendor for global manufacturing:
Although a relative newcomer, the Process Manufacturing Solutions division of SCT has been able to remain focused on the process
manufacturing ind...
Published:
2001-01-15
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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
customer relationship management vendor for global manufacturing:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Excerpt related to
customer relationship management vendor for global manufacturing:
... As for the future customer relationship management
(CRM) offering ... Extended global capabilities including user choice of ...
and issues vendor positioning diagrams ...
Published:
2008-01-28
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
customer relationship management vendor for global manufacturing:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
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Abstract:
Zilliant, a data-driven, price management software provider, aims to enable business-to-business companies to optimize revenue
and margins through decision support and automation software that delivers more effective discount guidelines, in-depth price
analytics, intelligent deal management, and successf (...)
Excerpt related to
customer relationship management vendor for global manufacturing:
Zilliant, a data-driven, price management software provider, aims to enable business-to-business companies to optimize revenue
and margins through...
Published:
2007-06-06
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Abstract:
Globalization, technology stabilization, inventory visibility, and traceability are forcing organizations to reevaluate supplier
relationship management systems. The benefits of a customer relationship management system that can be applied to a supply
chain can streamline operations and increase bottom l (...)
Excerpt related to
customer relationship management vendor for global manufacturing:
Globalization, technology stabilization, inventory visibility, and traceability are forcing organizations to reevaluate supplier
relationship mana...
Published:
2007-07-13
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Abstract:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system. (...)
Excerpt related to
customer relationship management vendor for global manufacturing:
Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensiv...
Published:
2005-02-14
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Abstract:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given (...)
Excerpt related to
customer relationship management vendor for global manufacturing:
For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support....
Published:
2008-09-29
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Abstract:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them to restructure their supply chains, align business processes, define and establish company-supplier relationships,
and integrate information systems to share in (...)
Excerpt related to
customer relationship management vendor for global manufacturing:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them t...
Published:
2007-01-19
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Abstract:
The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle, and
are furthering its goal to be number three (after SAP and Oracle) in the world of enterprise resource planning vendors. (...)
Excerpt related to
customer relationship management vendor for global manufacturing:
The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle,
and are furthering its goal...
Published:
2006-04-26
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Abstract:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system. (...)
Excerpt related to
customer relationship management vendor for global manufacturing:
Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, servic...
Published:
2005-02-16
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Abstract:
SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification
of its broadening collection of supply chain management (SCM) solutions under the SSA SCM brand and formation of a specialized
Strategic Solutions division--which also includes other e (...)
Excerpt related to
customer relationship management vendor for global manufacturing:
SSA Global seems to be doing some proper thinking while continuing to acquire new software companies. Recent unification of
its broadening collect...
Published:
2004-09-15
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Abstract:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer. (...)
Excerpt related to
customer relationship management vendor for global manufacturing:
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically...
Published:
2006-09-21
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer relationship management vendor for global manufacturing:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills. (...)
Excerpt related to
customer relationship management vendor for global manufacturing:
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. H...
Published:
2005-02-15
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Abstract:
After 9/11, the analyst community optimistically predicted a sharp rise in the demand for global trade management (GTM) software.
While initially vendor shares rose, pre- and post-9/11 barriers have prevented the profitability and ubiquity of GTM software. (...)
Excerpt related to
customer relationship management vendor for global manufacturing:
After 9/11, the analyst community optimistically predicted a sharp rise in the demand for global trade management (GTM) software.
While initially ...
Published:
2005-11-11
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Abstract:
Having started as a business-to-business integration provider for a few major retailers in the United Kingdom, Eqos has evolved
into a full-fledged, worldwide provider of global sourcing and supplier management solutions. (...)
Excerpt related to
customer relationship management vendor for global manufacturing:
Having started as a business-to-business integration provider for a few major retailers in the United Kingdom, Eqos has evolved
into a full-fledge...
Published:
2007-10-12
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Abstract:
The market for enterprise incentive management (EIM) products is in its early stages and is rapidly evolving. Callidus Software
is the EIM vendor of choice for some of the largest companies in the world. (...)
Excerpt related to
customer relationship management vendor for global manufacturing:
The market for enterprise incentive management (EIM) products is in its early stages and is rapidly evolving. Callidus Software
is the EIM vendor ...
Published:
2006-12-11
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Abstract:
SSA Global's strategy to grow both organically and through acquisition while developing an end-to-end suite of applications
with one open platform architecture has allowed this traditional enterprise resource planning vendor to evolve into a supply
chain management solutions provider. (...)
Excerpt related to
customer relationship management vendor for global manufacturing:
SSA Global's strategy to grow both organically and through acquisition while developing an end-to-end suite of applications
with one open platform...
Published:
2006-01-19
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Abstract:
By opting now for a “best of both worlds strategy,” J.D. Edwards might finally have a formula of getting out of the doldrums
it has been in for some time. While maintaining product flexibility, it can now provide its own ‘must have’ applications (e.g.
SCM and CRM), and offer, through partnerships (...)
Excerpt related to
customer relationship management vendor for global manufacturing:
By opting now for a “best of both worlds strategy,” JD Edwards might finally have a formula of getting out of the doldrums
it has been in for so...
Published:
2001-10-02
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